Help & FAQ
Find answers to frequently asked questions and learn how to get the most out of Gymbo.
Getting Started
How do I create an account?
To create an account, click on the "Register" button in the top right corner of the homepage. Fill out the required information and follow the prompts to complete your registration.
Can I use Gymbo on multiple devices?
Yes! Gymbo is accessible on any device with a web browser. Your account information and progress will sync across all your devices.
Is there a mobile app?
We're currently developing mobile apps for iOS and Android. In the meantime, our website is fully responsive and works great on mobile browsers.
Account & Billing
How do I update my payment information?
You can update your payment information in your account settings. Go to your profile, click on "Billing", and select "Update Payment Method".
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Go to your profile, click on "Billing", and select "Cancel Subscription". Your access will continue until the end of your current billing period.
Do you offer refunds?
We offer a 14-day money-back guarantee for new subscribers. If you're not satisfied with our service, contact our support team within 14 days of your initial payment for a full refund.
Features & Functionality
How does the workout tracking work?
Our workout tracking system allows you to log your exercises, sets, reps, and weights. You can view your progress over time through charts and statistics on your profile page.
Can I create custom workouts?
Yes! You can create custom workouts by selecting exercises from our extensive library or by adding your own exercises. Save your workouts for easy access in the future.
How do I connect with my partner?
To connect with your partner, go to your profile and click on "Partner Connection". Enter your partner's email or username and send them an invitation. Once they accept, you'll be connected.
Technical Support
I'm experiencing a technical issue. What should I do?
If you're experiencing technical issues, try refreshing the page or clearing your browser cache. If the problem persists, please contact our support team with details about the issue.
How do I report a bug?
To report a bug, go to the "Contact Us" page and select "Report a Bug" from the dropdown menu. Please provide as much detail as possible, including steps to reproduce the issue.
Is my data secure?
Yes, we take data security very seriously. All your personal information and workout data is encrypted and stored securely. We never share your data with third parties without your consent.
Still have questions?
If you couldn't find the answer to your question, please don't hesitate to contact our support team. We're here to help!
Contact Support